Break & Parts Cleaner

Delivery Policy

Welcome to krosslube.com! Our Delivery Policy outlines the details of how we deliver your orders to ensure a smooth and efficient process.

1. Order Processing:
   Upon placing an order on our website, our team works diligently to process it promptly. Order processing times may vary depending on the availability of the items ordered and any additional customization or special requests.
2. Delivery Methods:
   We offer various delivery methods to suit your preferences and needs. Depending on factors such as your location, shipping method selected, and the nature of the items ordered, delivery may be conducted through our in-house delivery team, third-party courier services, or other reliable shipping partners.
3. Delivery Times:
   Delivery times vary depending on your location, the shipping method chosen, and any unforeseen circumstances that may arise during transit. We strive to provide accurate estimated delivery times during the checkout process based on available information provided by our shipping partners. However, please note that delivery times are not guaranteed and may be subject to delays beyond our control.
4. Delivery Notifications:
   Once your order has been dispatched for delivery, you will receive a notification via email or SMS containing relevant delivery information, including tracking details if applicable. This notification allows you to track the progress of your delivery and stay informed about its status.
5. Recipient Availability:
   It is important to ensure that someone is available to receive the delivery at the designated delivery address during the scheduled delivery window. If no one is available to receive the delivery, our delivery partner may attempt redelivery or leave a notification with instructions for alternative arrangements.
6. Delivery Address Accuracy:
   Please verify that the delivery address provided during checkout is accurate and complete to avoid any delivery delays or issues. We are not responsible for delays or delivery failures caused by incorrect or incomplete address information provided by the customer.
7. Delivery Charges:
   Delivery charges may apply and will be calculated based on factors such as the delivery location, shipping method selected, and the size and weight of the package. Any applicable delivery charges will be clearly communicated to you during the checkout process before you finalize your purchase.
8. Delivery Damage or Loss:
   In the unlikely event that your order is damaged or lost during delivery, please contact us immediately. We will work with our delivery partners to investigate the issue and resolve it as quickly as possible. Depending on the circumstances, we may offer a replacement or refund for the affected items.
9. International Delivery:
   At this time, we only offer delivery within [Your Country/Region]. We do not currently offer international delivery to other countries or regions. We apologize for any inconvenience this may cause.
10. Contact Us:
    If you have any questions or concerns about our Delivery Policy, please don't hesitate to contact us. Our customer service team is available to assist you and ensure that your delivery experience with krosslube.com is satisfactory.

Thank you for choosing krosslube.com. We appreciate your trust in us for your engine oil needs, and we look forward to serving you!

Shipping Policy

Thank you for choosing krosslube.com for your engine oil needs. Our Shipping Policy outlines the details of shipping your orders to your designated address.

1. Shipping Methods:
   We offer a variety of shipping methods to accommodate your needs. Depending on your location and preferences, your order may be shipped via standard shipping, expedited shipping, or express shipping. The available shipping methods will be presented to you during the checkout process.
2. Shipping Rates:
   Shipping rates are calculated based on various factors, including the shipping method selected, the weight and dimensions of the package, and the destination address. The shipping costs associated with your order will be displayed during the checkout process before you finalize your purchase.
3. Shipping Times:
   We strive to process and ship all orders promptly. Once your order has been processed and dispatched, the estimated delivery time will depend on the shipping method selected and your location. While we make every effort to deliver your order within the estimated timeframe, please note that shipping times may vary due to factors beyond our control, such as carrier delays or inclement weather.
4. Order Tracking:
   Upon shipment of your order, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery and obtain real-time updates on its whereabouts. Additionally, you can track your order directly on our website by accessing your order history.
5. Delivery Address:
   Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information. If you need to make any changes to your shipping address after placing your order, please contact us as soon as possible, and we will do our best to accommodate your request.
6. Shipping Restrictions:
   Some products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. We regretfully cannot ship certain products to certain locations due to legal restrictions or logistical constraints. If you have any questions about shipping restrictions, please contact us before placing your order.
7. Shipping Damage or Loss:
   In the unlikely event that your order is damaged or lost during transit, please contact us immediately. We will work with the shipping carrier to investigate the issue and resolve it in a timely manner. Depending on the circumstances, we may offer a replacement or refund for the affected items.
8. International Shipping:
   At this time, we only offer shipping within [Your Country/Region]. We do not currently offer international shipping to other countries or regions. We apologize for any inconvenience this may cause.
9. Contact Us:
   If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact us. Our customer service team is available to assist you and ensure that your shopping experience with krosslube.com is smooth and hassle-free.

Thank you for entrusting krosslube.com with your engine oil needs. We appreciate your business!